| Customer Experience |
| GRI 103: Management Approach |
| 103-1 |
Explanation of the material topic and its Boundary |
38-44 |
| 103-2 |
The management approach and its components |
| 103-3 |
Evaluation of the management approach |
| Innovation |
| GRI 103: Management Approach |
| 103-1 |
Explanation of the material topic and its Boundary |
46-50 |
| 103-2 |
The management approach and its components |
| 103-3 |
Evaluation of the management approach |
| GRI 203: Indirect Economic Impacts |
| 203-2 |
Significant indirect economic impacts |
41-43 |
| Employee Development and Retention |
| GRI 103: Management Approach |
| 103-1 |
Explanation of the material topic and its Boundary |
58-60 |
| 103-2 |
The management approach and its components |
58-60 |
| 103-3 |
Evaluation of the management approach |
58-60 |
| GRI 401: Employment |
| 401-1 |
New employee hires and employee turnover |
Performance Data |
| GRI 404: Training and Education |
| 404-1 |
Average hours of training per year per employee |
69, Performance Data |
| Corporate Governance |
| GRI 103: Management Approach |
| 103-1 |
Explanation of the material topic and its Boundary |
19-20 |
| 103-2 |
The management approach and its components |
19-20 |
| 103-3 |
Evaluation of the management approach |
19-20 |
| Climate Change |
| GRI 103: Management Approach |
| 103-1 |
Explanation of the material topic and its Boundary |
78-79 |
| 103-2 |
The management approach and its components |
78-79 |
| 103-3 |
Evaluation of the management approach |
78-79 |
| GRI 305: Emissions |
| 305-1 |
Direct (Scope 1) GHG emissions |
91, Performance Data |
| 305-2 |
Energy indirect (Scope 2) GHG emissions |
91, Performance Data |
| 305-5 |
Reduction of GHG emissions |
88-91 |
| Environmental Management |
| GRI 103: Management Approach |
| 103-1 |
Explanation of the material topic and its Boundary |
81-85 |
| 103-2 |
The management approach and its components |
| 103-3 |
Evaluation of the management approach |
| GRI 302: Energy 2016 |
| 302-1 |
Energy consumption within the organization |
78, Performance Data |
| 302-4 |
Reduction of energy consumption |
78 |
| GRI 303: Water and Effluents 2018 |
| 303-3 |
Water withdrawal |
82, Performance Data |
| GRI 306: Effluents and Waste 2016 |
| 306-2 |
Waste by type and disposal method |
82-86 |
| Community Engagement |
| GRI 103: Management Approach 2016 |
| 103-1 |
Explanation of the material topic and its Boundary |
53-54 |
| 103-2 |
The management approach and its components |
| 103-3 |
Evaluation of the management approach |
| GRI 203: Indirect Economic Impacts 2016 |
| 203-1 |
Infrastructure investments and services supported |
47,85 |
| GRI 413: Local Communities |
| 413-1 |
Operations with local community engagement, impact assessments, and development programs |
61-65 |
| Supply Chain Management |
| GRI 103: Management Approach 2016 |
| 103-1 |
Explanation of the material topic and its Boundary |
45-46 |
| 103-2 |
The management approach and its components |
| 103-3 |
Evaluation of the management approach |
| GRI 308: Supplier Environmental Assessment |
| 308-1 |
New Suppliers that Were Screened Using Environmental Criteria |
46-47 |
| GRI 414: Supplier Social Assessment |
| 414-1 |
New Suppliers that Were Screened Using Social Criteria |
46-47 |
| Occupational Health and Safety 2016 |
| GRI 103: Management Approach 2016 |
| 103-1 |
Explanation of the material topic and its Boundary |
66-67 |
| 103-2 |
The management approach and its components |
| 103-3 |
Evaluation of the management approach |
| GRI 403: Occupational Health and Safety 2018 |
| 403-9 |
Work-related injuries |
Performance Data |
| 403-10 |
Work-related ill health |
Performance Data |
| Human Right |
| GRI 103: Management Approach 2016 |
| 103-1 |
Explanation of the material topic and its Boundary |
49-50 |
| 103-2 |
The management approach and its components |
| 103-3 |
Evaluation of the management approach |
| GRI 405: Diversity and Equal Opportunity |
| 405-1 |
Diversity of governance bodies and employees |
Performance Data |