Customer Experience |
GRI 103: Management Approach |
103-1 |
Explanation of the material topic and its Boundary |
38-44 |
103-2 |
The management approach and its components |
103-3 |
Evaluation of the management approach |
Innovation |
GRI 103: Management Approach |
103-1 |
Explanation of the material topic and its Boundary |
46-50 |
103-2 |
The management approach and its components |
103-3 |
Evaluation of the management approach |
GRI 203: Indirect Economic Impacts |
203-2 |
Significant indirect economic impacts |
41-43 |
Employee Development and Retention |
GRI 103: Management Approach |
103-1 |
Explanation of the material topic and its Boundary |
58-60 |
103-2 |
The management approach and its components |
58-60 |
103-3 |
Evaluation of the management approach |
58-60 |
GRI 401: Employment |
401-1 |
New employee hires and employee turnover |
Performance Data |
GRI 404: Training and Education |
404-1 |
Average hours of training per year per employee |
69, Performance Data |
Corporate Governance |
GRI 103: Management Approach |
103-1 |
Explanation of the material topic and its Boundary |
19-20 |
103-2 |
The management approach and its components |
19-20 |
103-3 |
Evaluation of the management approach |
19-20 |
Climate Change |
GRI 103: Management Approach |
103-1 |
Explanation of the material topic and its Boundary |
78-79 |
103-2 |
The management approach and its components |
78-79 |
103-3 |
Evaluation of the management approach |
78-79 |
GRI 305: Emissions |
305-1 |
Direct (Scope 1) GHG emissions |
91, Performance Data |
305-2 |
Energy indirect (Scope 2) GHG emissions |
91, Performance Data |
305-5 |
Reduction of GHG emissions |
88-91 |
Environmental Management |
GRI 103: Management Approach |
103-1 |
Explanation of the material topic and its Boundary |
81-85 |
103-2 |
The management approach and its components |
103-3 |
Evaluation of the management approach |
GRI 302: Energy 2016 |
302-1 |
Energy consumption within the organization |
78, Performance Data |
302-4 |
Reduction of energy consumption |
78 |
GRI 303: Water and Effluents 2018 |
303-3 |
Water withdrawal |
82, Performance Data |
GRI 306: Effluents and Waste 2016 |
306-2 |
Waste by type and disposal method |
82-86 |
Community Engagement |
GRI 103: Management Approach 2016 |
103-1 |
Explanation of the material topic and its Boundary |
53-54 |
103-2 |
The management approach and its components |
103-3 |
Evaluation of the management approach |
GRI 203: Indirect Economic Impacts 2016 |
203-1 |
Infrastructure investments and services supported |
47,85 |
GRI 413: Local Communities |
413-1 |
Operations with local community engagement, impact assessments, and development programs |
61-65 |
Supply Chain Management |
GRI 103: Management Approach 2016 |
103-1 |
Explanation of the material topic and its Boundary |
45-46 |
103-2 |
The management approach and its components |
103-3 |
Evaluation of the management approach |
GRI 308: Supplier Environmental Assessment |
308-1 |
New Suppliers that Were Screened Using Environmental Criteria |
46-47 |
GRI 414: Supplier Social Assessment |
414-1 |
New Suppliers that Were Screened Using Social Criteria |
46-47 |
Occupational Health and Safety 2016 |
GRI 103: Management Approach 2016 |
103-1 |
Explanation of the material topic and its Boundary |
66-67 |
103-2 |
The management approach and its components |
103-3 |
Evaluation of the management approach |
GRI 403: Occupational Health and Safety 2018 |
403-9 |
Work-related injuries |
Performance Data |
403-10 |
Work-related ill health |
Performance Data |
Human Right |
GRI 103: Management Approach 2016 |
103-1 |
Explanation of the material topic and its Boundary |
49-50 |
103-2 |
The management approach and its components |
103-3 |
Evaluation of the management approach |
GRI 405: Diversity and Equal Opportunity |
405-1 |
Diversity of governance bodies and employees |
Performance Data |